Receptionist/Teller

*About Servbank* Founded in 1994, Servbank is a banking institution with local roots and national reach.
We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service.
We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals.
Come create excellence with Servbank.
The Receptionist/Teller will play a vital role in ensuring efficient banking operations while providing excellent customer service.
This position requires the ability to handle a wide range of tasks, from receptionist duties to teller transactions, with precision and professionalism.
*Key Responsibilities:* *Receptionist:* · Warmly greet customers as they enter the bank and direct them to the appropriate services or personnel.
· Answer and direct phone calls in a professional and courteous manner.
· Manage the reception area to ensure it remains clean, organized, and presentable at all times.
*Teller:* As required, acts as a backup teller when necessary · Print statements reports in the morning.
· Balance inside and outside ATM machines.
· Process mailed deposits and handle mailed insurance forms.
· Process mobile deposits and remote deposits.
· Renew license plate stickers for customers.
· Fulfill audit requests and assist in audit processes.
· Open and close the teller line at the beginning and end of shifts.
· Place holds on deposited checks and file Currency Transaction Reports (CTR).
· Open and close the branch as needed.
· Assist customers in opening new accounts, including business accounts and safe deposit boxes.
· Order debit and ATM cards for customers and address fraud-related issues.
· Process stop payments and change of address requests.
· Address online banking issues and assist customers with online services.
· Manage check orders and reorder checks for customers.
· Handle requests to increase mobile deposit limits and debit card limits.
· Print check images for customers upon request.
· Facilitate wire transfers, ACH transactions, and overdraft processing.
· Manage returned mail and reconcile monthly interest and holiday club checks.
· Order currency and coin as needed to maintain adequate supplies.
· Process cashier's checks and set up Remote Deposit Capture (RDC) for customers.
· Handle DocuSign requests and conduct maintenance reviews.
· Process check adjustments and assist with SBA Leapfile ACH submissions.
· Address subpoena levies, ACH returns, and VA/SSA reclamations *Qualifications:* · Previous experience in banking or customer service of 1 year preferred.
· Strong attention to detail and accuracy in handling financial transactions.
· Excellent communication and interpersonal skills.
· Proficiency in computer applications and banking software.
· Ability to multitask and prioritize tasks effectively.
· Knowledge of banking regulations and compliance requirements is a plus.
· High school diploma or equivalent; additional education in finance or related field is preferred.
*EEO Statement:* We’re an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Expected hours: 40 per week Benefits: * 401(k) 4% Match * Bereavement leave * Dental insurance * Disability insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Opportunities for advancement * Paid sick time * Paid time off * Paid training * Parental leave * Professional development assistance * Referral program * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Ability to Commute: * Oswego, IL 60543 (Required) Ability to Relocate: * Oswego, IL 60543: Relocate before starting work (Required) Work Location: In person