*The Ottawa Dental Laboratory, founded in 1937, is a family owned and operated business located in Ottawa, IL, and is seeking candidates for the position of Full-time Customer Relations Representative/Receptionist at our Ottawa, IL locations.
*
*Primary Responsibilities:*
* Represent the dental lab as a liaison between the customer and production team
* Interact with customers via telephone; inbound & outbound
* Facilitate customer interaction tracking via CRM
* Assist production management with workflow pertaining to customer needs (ie: due dates, outstanding technical items relevant to cases, on-hold case status, work capacity, etc.
)
* Participate in case planning activities as needed
* Contribute to synergies amongst the ODL production team, sales & marketing team, shipping & receiving team, and customers
*Knowledge, Skills & Abilities:*
* A strong background and experience in customer service
* Strong communication skills; proactive, timely, effective (both written and oral)
* Proficient in Microsoft Word/Excel, Power Point and other supporting software tools
* Willingness and eagerness to learn
* Positive team player & attitude
*Schedule: Monday through Friday; 8:30am-5:00pm*
We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Job Type: Full-time
Pay: $16.
50 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Application Question(s):
* How did you hear about us?
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
Whatsapp
