Inside Account Manager

The Account Manager is responsible for developing long-term relationships with a specific customer portfolio, ensuring all customer needs are met and understood by each department within Novo.
Their duties include fostering a positive customer relationship, handling customer complaints, finding solutions to customer issues, and managing other departments to ensure customers are experiencing timely and successful fulfillment of orders and delivery of our products.
Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, and specialty millwork, along with a variety of board products.
Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.
J.
Smith Stair Systems, and Novo Direct.
Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.
Essential Responsibilities Product sales to customers within a territory, partnering with the Territory Sales Manager (TSM) to secure sales.
Negotiates pricing with customers, determining the best pricing to ensure sales.
Ensures timely sales orders entered system.
Calls new, potential, and existing customers for sales opportunities, introducing new products and promotions.
Resolves customer grievances, discrepancy issues, and tracking processes of grievances and discrepancies, processing accurate credit/returns as applicable.
Manages monthly budgeted sales and projections of customer sales and gross margins.
Creates new customer relationships as well as maintaining current customer relationships.
Collects and analyzes data on consumer behavior and trends.
Drives customer satisfaction to increase sales volume and profit margins.
Coordinates warehouse and shipping exceptions with other departments as required.
Partners with the Purchasing Department on large sales and/or out-of-stock issues.
Partners with internal departments to ensure customer fulfillment.
Reviews pricing and provides input for marketing materials.
Assists in training new department personnel, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products’ goals.
Performs other duties as assigned.
Basic Qualifications (Required) Previous sales experience with successful achievement of increasing revenue through current customers, developing a new customer base, leading a sales team, and reporting results that consistently exceed expectations.
Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form.
Demonstrated ability to communicate effectively with all levels within the organization, as well as with outside business colleagues including presenting operational performance to business leaders.
Advanced knowledge of computer skills, including Microsoft Word, Excel, Access, and Outlook.
Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills to work effectively and efficiently on multiple tasks simultaneously.
Execution of a Non-Compete/Confidentiality Agreement is required.
Must have a current valid driver’s license, unrestricted except for vision correction, and good driving record.
Preferred Qualifications A Bachelor's Degree in Construction Management, Marketing, Business Administration, or a comparable area of study is preferred A minimum of three years of experience in a building material sales and service environment is desired.
A basic understanding of the supply chain to the building materials industry is desired Travel Requirements Travel is primarily local during the business day, although some out-of-the-area travel and overnight may be expected.
Why Work with Us? We offer competitive wages, shift premiums, and health benefits.
Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly.
So if you're passionate about contributing to a great team, we would love to hear from you! For more information, please visit our website at: www.
novobp.
com/careers NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V